Banco do Brasil RI

Investor Relations

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Specific Policy for Relationships with Customers and Users of Products and Services

This policy guides Banco do Brasil’s behavior regarding to customers and users of products and services and assures that the bank conducts its activities in compliance with principles of ethics, accountability, transparency and diligence, fostering the convergence of interests and the consolidation of an institutional image of credibility, security and competence.

The relationship with customers and users of products and services includes the stages before, during and after the purchase of products and services.

Therefore:

I) We offer products and services adapted to the needs of customers and users in each market segment, with innovation, quality, safety and timeliness, without conditioning the supply of a given product or service to the supply of another product or service;

II) We promote a model of cooperative and fair relationship with our customers and users;

III) We offer dignified, courteous and fair treatment respecting the interests and the rights of the consumer;

IV) We offer clear, reliable and timely advices and information to enable customers to make the best business decisions, taking into account their profile and consumption behavior;
V) We ensure the confidentiality of banking information, except in cases requested by law;

VI) We respect the will of the customer interests in the extinction of the contractual relationship with Banco do Brasil regarding products and services or in the transference of relationship to another financial institution;

VII) We encourage the communication of customers and users with the Company and we consider its manifestations in the development and improvement of solutions in products, services and relationship, fostering the convergence of interests and the consolidation of an institutional image of credibility, security and competence;

VIII) We prioritize the dialogue and seek the solution of the demands of customers and users in a fast and precise way to ensure their satisfaction with our products and services, without having to resort to external agencies.


Updated 12/28/2018 at 04:01 pm